Jonathan Nicolas

Informazioni di base

Caratteristiche fisiche

Lingue parlate

Inglese (madrelingua), italiano (elementare)

Esperienza

ExperienciaExperiencia

Logotipo de DT Comunicación
Digital Marketing CommercialDigital Marketing Commercial
DT Comunicación · Jornada parcialDT Comunicación · Jornada parcial
feb. 2023 - actualidad · 4 mesesfeb. 2023 - actualidad · 4 meses
Argentina · En remotoArgentina · En remoto
. Lead Generation
. CRM Implementation
. Organization Commercial Department
. Deal Closures.. Lead Generation . CRM Implementation . Organization Commercial Department . Deal Closures.… ver más
Aptitudes: CRM Snov.io · LinkedIn Marketing · googles add · Canva · Google DriveAptitudes: CRM Snov.io · LinkedIn Marketing · googles add · Canva · Google Drive
Logotipo de The Hotels Network
Customer Success SpecialistCustomer Success Specialist
The Hotels Network · Jornada completaThe Hotels Network · Jornada completa
feb. 2023 - mar. 2023 · 2 mesesfeb. 2023 - mar. 2023 · 2 meses
Barcelona, Cataluña, España · En remotoBarcelona, Cataluña, España · En remoto
me ayudó a conseguir este empleoLinkedIn me ayudó a conseguir este empleo
. Manage the relationship with clients.
. Analyze the level of satisfaction.
. Identify sales opportunities.
. Constantly train users.
. Solve possible problems.


. Group and update all the customer information (needs, requirements, calendar and budget restrictions, who makes the decision…), most of the time in the CRM software.
. Mobilize the internal teams involved to establish and deploy an action plan to improve customer experience and loyalty, and therefore profitability (new features, new tools and services…)
. Monitor performance indicators (KPIs) for regular analysis. Manage the relationship with clients. . Analyze the level of satisfaction. . Identify sales opportunities. . Constantly train users. . Solve possible problems. . Group and update all the customer information (needs, requirements, calendar and budget restrictions, who makes the decision…), most of the time in the CRM software. . Mobilize the internal teams involved to establish and deploy an action plan to improve customer experience and loyalty, and therefore profitability (new features, new tools and services…) . Monitor performance indicators (KPIs) for regular analysis… ver más
Aptitudes: Google Drive · JIRA · Oracle Database · Salesforce.com · Notion (software) · SlackAptitudes: Google Drive · JIRA · Oracle Database · Salesforce.com · Notion (software) · Slack
Logotipo de Debmedia | Customer Journey Management Software
Debmedia | Software de Customer ExperienceDebmedia | Software de Customer Experience
6 años 9 meses6 años 9 meses
Accounting analyst Accounting analyst
Jornada completaJornada completa
ene. 2019 - nov. 2022 · 3 años 11 mesesene. 2019 - nov. 2022 · 3 años 11 meses
Ciudad autónoma de Buenos Aires, ArgentinaCiudad autónoma de Buenos Aires, Argentina
- Collections
- Data Entry
- Billing
- Administrative and Banking Procedures
- Operational Accounting Management- Collections - Data Entry - Billing - Administrative and Banking Procedures - Operational Accounting Management… ver más
Aptitudes: Hojas de cálculo · Nóminas · Asistencia de administración · Software contable · Tango · Colppy · Odoo · DefontanaAptitudes: Hojas de cálculo · Nóminas · Asistencia de administración · Software contable · Tango · Colppy · Odoo · Defontana
Quality ManagerQuality Manager
Jornada completaJornada completa
ene. 2018 - nov. 2022 · 4 años 11 mesesene. 2018 - nov. 2022 · 4 años 11 meses
ArgentinaArgentina
. Organization: Identify the risks and opportunities of the organization to implement an adequate plan. Taking into account the relevant legislation, its compliance and review it periodically. Propose quality objectives that benefit the company; the more effective it is, the better positioning it will have against the competition.

. Audits: Management of the internal ones and the connection between the external ones and the management of the company. Periodic preparation of checklists, preparation of reports, presentation of results and improvements to be implemented in the management system.


. Certifications: Coordination with the certifying entity as well as collaboration and accompaniment with the external auditor when visiting the company.

. Customer: Responding to your satisfaction is a key element in quality and reputation. As the quality manager, I review their suggestions and complaints, analysis to determine if there was a real problem and, if there was, contact them to respond.. Organization: Identify the risks and opportunities of the organization to implement an adequate plan. Taking into account the relevant legislation, its compliance and review it periodically. Propose quality objectives that benefit the company; the more effective it is, the better positioning it will have against the competition. . Audits: Management of the internal ones and the connection between the external ones and the management of the company. Periodic preparation of checklists, preparation of reports, presentation of results and improvements to be implemented in the management system. . Certifications: Coordination with the certifying entity as well as collaboration and accompaniment with the external auditor when visiting the company. . Customer: Responding to your satisfaction is a key element in quality and reputation. As the quality manager, I review their suggestions and complaints, analysis to determine if there was a real problem and, if there was, contact them to respond.… ver más
Aptitudes: Gestión de riesgos · Auditorías internas · ISO 9001 · Gestión de cambio estructural · ISO 27001 · 14001 · Normas ISOAptitudes: Gestión de riesgos · Auditorías internas · ISO 9001 · Gestión de cambio estructural · ISO 27001 · 14001 · Normas ISO
Executive AccountExecutive Account
mar. 2016 - nov. 2022 · 6 años 9 mesesmar. 2016 - nov. 2022 · 6 años 9 meses
ArgentinaArgentina
Management and search of potential customers.
Budget generation.
Management of the mercadolibre platform in the sales section.
Negotiation of the best conditions for both the client and the company.
Receipt of purchase orders and their respective billing.Management and search of potential customers. Budget generation. Management of the mercadolibre platform in the sales section. Negotiation of the best conditions for both the client and the company. Receipt of purchase orders and their respective billing.… ver más
Aptitudes: Proactivo · OdooAptitudes: Proactivo · Odoo
Mostrar todas las experiencias (4)
Logotipo de Debtech
Sales and logistics coordinatorSales and logistics coordinator
DebtechDebtech
mar. 2015 - dic. 2016 · 1 año 10 mesesmar. 2015 - dic. 2016 · 1 año 10 meses
ArgentinaArgentina
Logotipo de Debtech
Technical support Technical support
DebtechDebtech
mar. 2013 - 2015 · 1 año 11 mesesmar. 2013 - 2015 · 1 año 11 meses
Argentina Argentina
Mostrar todas las experiencias (10)
EducaciónEducación
Logotipo de Coderhouse
CoderhouseCoderhouse
Fullstack DeveloperFullstack Developer
ene. 2022 - dic. 2023ene. 2022 - dic. 2023
Logotipo de Universidad Tecnológica Nacional BA
Universidad Tecnológica Nacional BAUniversidad Tecnológica Nacional BA
Asistente Contable e ImpositivoAsistente Contable e Impositivo
ago. 2020 - nov. 2020ago. 2020 - nov. 2020
Profundizar los conceptos básicos de la contabilidad y liquidación de impuestos.

Capacitar en la organización, administración del departamento contable y en los deberes como contribuyentes.

Orientar al cliente sobre las obligaciones impositivas frente a los organismos competentesProfundizar los conceptos básicos de la contabilidad y liquidación de impuestos. Capacitar en la organización, administración del departamento contable y en los deberes como contribuyentes. Orientar al cliente sobre las obligaciones impositivas frente a los organismos competentes… ver más
CFE - Centro de Formación para la ExcelenciaCFE - Centro de Formación para la Excelencia
Auxiliar administrativo contableAuxiliar administrativo contable
2020 - 2020